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Frequently Asked Questions How can I place an order? Orders may be placed via our online store or via fax or phone. For a quick order form listing all of our items, click here. Where else can I buy your products? We currently sell our products at a number of retailers. To find a retailer near you, click here. We are always looking for retailers. If you know of a retailer near you that would be a good fit for our products, please email us at info@pocodolce.com How much time is needed to process an order? All orders are processed and shipped within 24 hours from the time the order has been received. Orders placed after 2 pm PST are shipped the following weekday. What type of shipping do you offer? Click here is our detailed shipping page. Can you add a note to an order? Yes, we can put a message card on your order. You will be able to add this during the order process. How should I store the chocolates? Chocolate should be stored in a cool, dry place away from sunlight. Do not refrigerate chocolate. What type of payments do you accept for orders? We accept Visa and Mastercard as forms of payment. Do you have a quick order form? We do have quick order form listing all of our items. You may add items to the cart or click on the item to see more detail. Click here for the Quick Order Form. What is your refund policy? Our desire is to have satisfied customers. If you are not satisfied with our product, please email us at info@pocodolce.com. Due to the perishable nature of our product, we do not accept returns. What is your privacy policy? We do not sell or rent the information you provide to us online to third parties. All information is kept confidential. If you have any questions, reach us by phone at 415.255.1443 |
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