poco dolce - bittersweet chocolate sea salt tiles, bon bons, chocolate gifts

Frequently Asked Questions

How can I place an order?
Orders may be placed via our online store or by phone.

You can call ahead to place your order and pick it up at our San Francisco production kitchen: 415.255.1443. You can also order online and select "S.F. Pickup" on the shipping selection page.

For a quick order form listing all of our items, click here.

Where else can I buy your products?
We currently sell our products at a number of retailers. To find a retailer near you, click here.

We are always looking for retailers. If you know of a retailer near you that would be a good fit for our products, please email us at info@pocodolce.com

How much time is needed to process an order?
All orders are processed and shipped within 24 hours from the time the order has been received. Orders placed after 2 pm PST are shipped the following weekday.

What type of shipping do you offer?
Click here for our detailed shipping page.

Can you add a gift note to an order?
Yes we can. You will be able to add this during the order process.

How should I store the chocolates?
Chocolate should be stored in a cool, dry place away from sunlight. Do not refrigerate chocolate.

What type of payments do you accept for online orders?
We accept Visa and Mastercard as forms of payment.

What if I know what I want? Do I have to navigate the site every time?
We have quick order form listing all of our items. Items can be added to your cart in just a single click. You can also click on the item name to see more detail. Click here for the Quick Order Form.

What is your refund policy?
Our desire is to have satisfied customers. If you are not satisfied with our product, please email us at info@pocodolce.com. Due to the perishable nature of our product, we do not accept returns.

What is your privacy policy?
We do not sell or rent the information you provide to us online to third parties. All information is kept confidential. We do not keep credit cards on file.

If you have any questions, you can reach us by phone at 415.255.1443

What should I do if I want to carry Poco Dolce, or know of a shop that would be a great fit?
If you have or know of a shop or business that our chocolates would be a good fit
for, please feel free to Contact Us or visit our Wholesale page and tell us about it!