 |
 |
Frequently Asked Questions
How can I place an order?
Orders may be placed via our
online store or via fax or phone.
You may call ahead and place your order if you would
like pick-up your order at our San Francisco production kitchen: 415.255.1443
For a quick order form listing all of our items,
click here.
Where else can I buy your products?
We currently sell our products at a number of retailers. To find a retailer near you,
click here.
We are always looking for retailers. If you know of a retailer near you that would be a good fit for our products,
please email us at info@pocodolce.com
How much time is needed to process an order?
All orders are processed and shipped within
24 hours from the time the order has been received. Orders placed after 2 pm PST are shipped the following weekday.
What type of shipping do you offer?
Click here is our detailed shipping page.
Can you add a note to an order?
Yes, we can put a message card on your order.
You will be able to add this
during the order process.
How should I store the chocolates?
Chocolate should be stored in a cool, dry place away from sunlight.
Do not refrigerate chocolate.
What type of payments do you accept for orders?
We accept Visa and Mastercard as forms of
payment.
Do you have a quick order form?
We do have quick order form listing all of our items. You may add items to the cart or click on the item to see more
detail. Click here for the
Quick Order Form.
What is your refund policy?
Our desire is to have satisfied customers. If you are not satisfied with our product,
please email us at
info@pocodolce.com.
Due to the perishable nature of our product, we do not accept returns.
What is your privacy policy?
We do not sell or rent the information you provide to us online to third parties.
All information is kept confidential.
If you have any questions, reach us by phone at 415.255.1443
|
|
|
|
