HOW CAN I PLACE AN ORDER?

ORDERS MAY BE PLACED VIA OUR ONLINE STORE OR BY PHONE AT 415.255.1443.

TO ARRANGE FOR PICK-UP AT OUR SAN FRANCISCO PRODUCTION KITCHEN, YOU CAN CALL AHEAD TO PLACE YOUR ORDER (415.255.1443) OR ORDER ONLINE AND SELECT "IN-STORE PICK UP" ON THE SHIPPING SELECTION PAGE.

WHERE ELSE CAN I BUY YOUR PRODUCTS?

POCO DOLCE PRODUCTS ARE SOLD AT A NUMBER OF RETAILERS ACROSS THE COUNTRY. TO FIND A RETAILER NEAR YOU, CLICK HERE.

WE ARE ALWAYS LOOKING FOR RETAILERS. IF YOU KNOW OF A RETAILER NEAR YOU THAT WOULD BE A GOOD FIT FOR OUR PRODUCTS, PLEASE EMAIL US AT INFO@POCODOLCE.COM

HOW MUCH TIME IS NEEDED TO PROCESS AN ORDER?

ALL ORDERS PLACED BEFORE 2 PM PST WILL SHIP THE SAME DAY (MONDAY - FRIDAY.) ORDERS PLACED ON WEEKENDS OR AFTER 2 PM PST ARE SHIPPED THE FOLLOWING WEEKDAY.

WHAT TYPE OF SHIPPING DO YOU OFFER?

SHIPPING INFORMATION CAN BE FOUND IN DETAIL ON OUR SHIPPING PAGE.

CAN I SHIP TO MULTIPLE ADDRESSES IN A SINGLE ORDER?

YOU CAN SHIP TO MULTIPLE ADDRESSES BY CLICKING THE 'SHIP TO MULTIPLE ADDRESSES' BUTTON ON THE SHOPPING BAG PAGE.

CAN YOU ADD A GIFT NOTE TO MY ORDER?

YES WE CAN. YOU WILL BE ABLE TO ADD THIS DURING THE CHECKOUT PROCESS.

HOW SHOULD I STORE THE CHOCOLATES AND HOW LONG WILL THEY LAST?

CHOCOLATE SHOULD BE STORED IN A COOL, DRY PLACE NOT IN DIRECT SUNLIGHT. MOST OF OUR CHOCOLATES - INCLUDING OUR TILES, TOFFEE SQUARES, AND BARS - HAVE A SHELF-LIFE OF APPROX. 4-6 MONTHS. OUR FILLED CHOCOLATES (HEARTS, BUNNIES, BON BONS) ARE MADE TO ORDER AND HAVE A SHELF LIFE OF ABOUT TWO WEEKS.

IT IS RECOMMENDED THAT YOU DO NOT REFRIGERATE OUR CHOCOLATE.

DO YOU HAVE ANY DAIRY-FREE CHOCOLATES?

OUR LINE OF BITTERSWEET CHOCOLATE BARS IS 100% DAIRY-FREE!

DO YOU HAVE ANY GLUTEN-FREE CHOCOLATES?

OUR CHOCOLATES AND CONFECTIONS ARE ALL GLUTEN-FREE!

WHAT TYPE OF PAYMENTS DO YOU ACCEPT FOR ONLINE ORDERS?

WE ACCEPT VISA, MASTERCARD, AND AMERICAN EXPRESS.

WHAT IS YOUR REFUND POLICY?

IF YOU ARE NOT SATISFIED WITH OUR PRODUCT, PLEASE EMAIL US AT INFO@POCODOLCE.COM OR CALL US AT 415.255.1443. DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS, WE CANNOT ACCEPT RETURNS.

WHAT IS YOUR PRIVACY POLICY?

WE DO NOT SELL OR RENT THE INFORMATION YOU PROVIDE TO US ONLINE TO THIRD PARTIES. ALL INFORMATION IS KEPT CONFIDENTIAL. WE DO NOT KEEP CREDIT CARDS ON FILE.

IF YOU HAVE ANY QUESTIONS, YOU CAN REACH US BY PHONE AT 415.255.1443

WHAT SHOULD I DO IF I WANT TO CARRY POCO DOLCE, OR KNOW OF A SHOP THAT WOULD BE A GREAT FIT?

IF YOU HAVE OR KNOW OF A SHOP OR BUSINESS THAT OUR CHOCOLATES WOULD BE A GOOD FIT FOR, PLEASE FEEL FREE TO CONTACT US OR VISIT OUR WHOLESALE PAGE AND TELL US ABOUT IT!