We take as much care in shipping your order as we do in making our confections. Each order is hand packed and now shipped via FedEX (as of 3/25/2013) or USPS Priority, depending on your location. Currently, we are unable to ship to international destinations or PO Boxes.
Please review your shipping information carefully before submitting your order. We are not responsible for packages returned due to incorrect or undeliverable addresses. Should a package need to be re-shipped, a second shipping charge will apply. We cannot guarantee the quality of product that is re-shipped.
WE ALSO RECOMMEND THAT YOU SHIP TO A BUSINESS ADDRESS OR MAKE SURE YOUR RECIPIENT WILL BE HOME WHEN THE PACKAGE IS SCHEDULED TO ARRIVE. WE ARE NOT RESPONSIBLE FOR PACKAGES LEFT UNATTENDED ON A PORCH OR DOORSTEP
WARM WEATHER SHIPPING NOTE:
Chocolate requires special handling when shipped to areas with warm weather. To ensure your order arrives in perfect condition, orders shipped to or travelling through areas that are over 75 degrees are packed in foam boxes with ice packs. To limit time in transit and keep the ice packs cool, orders shipping outside the San Francisco Bay area received after 2pm PST Wednesday will be held over the weekend and ship on Monday.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders received by 2pm PST Monday- Friday will ship the same day (weather permitting.) Orders received after 2pm PST or on weekends will be processed the next business day. For destinations over 75 degrees, orders shipping outside the San Francisco Bay area received after 2pm PST Wednesday will be held over the weekend and ship on Monday.
Please see the map below for Ground transit times. FedEx does not include weekends as transit days.
CAN I SHIP TO MULTIPLE ADDRESSES IN A SINGLE ORDER?
You can ship to multiple addresses by clicking the 'SHIP TO MULTIPLE ADDRESSES' button on the shopping bag page. You will need to create an account.
HOW MUCH DOES SHIPPING COST?
Shipping is based on order size and whether cold-packing is necessary. We pass along any savings we get to our customers and NEVER charge for "handling." To calculate your shipping cost, you can add items to your Shopping Bag, then use the shipping calculator on the Shopping Bag page.
WHAT IS THE STATUS OF MY ORDER?
You will receive an email directly from FedEx as soon as your order ships with your tracking number. If you have an account, it will be updated with that tracking number the business day after it ships. If you have not yet received an email, feel free to contact us directly at 415-255-1443 or orders@pocodolce.com and we will get right back to you!
WILL MY ORDER REQUIRE A SIGNATURE?
We do not send your order with a signature required. If no one is available to receive the package, it will be left at the door. For this reason, please make sure the recipient has been notified that your gift is on its way. We are not responsible for orders delayed or for missing, stolen or damaged packages after they are delivered.
CAN I MAKE A CHANGE TO MY ORDER?
If you notice an error on your order, please notify us at orders@pocodolce.com or call 415-255-1443 as soon as possible. We will make every effort to fix the error before your order is shipped.
CAN I PICK UP MY ORDER?
We offer a pick up option for all online orders at our production kitchen/store during our regular hours Monday- Friday 10am- 5pm . Select the "In Store Pick Up" option. We will have it packed up and ready for you.
POCO DOLCE
2419 THIRD STREET
SAN FRANCISCO, CA 94107